Support: Schneider Electric — Power & Energy Management Solutions
5985 McLaughlin Rd.
Mississauga, ON
L5R 1B8 Canada
Tel: 866-466-7627
Email: pmo-tech-support@ca.schneider-electric.com
Website: Schneider Electric
Meter Product Overview
All PowerLogic meters and Energy Management Software
Useful Links:
Link To ION Software Training courses and dates
PowerLogic University
Measurement Canada RMICAN Sealing Sheets
On-Line checklists
ION Meter Part Number Guide
:
ION 8600
ION 7650/ ION 7550
ION Setup can be downloaded from the Schneider Electric website at ION Setup Download
ION Enterprise Service Pack can be downloaded at ION-Enterprise Service Pack
Measurement Canada
Contractor Registration
Notice of Approval Database
Frequently Asked Questions
- Where can I find literature/installation guides/technical notes for ION meters and software?
- Power Measurement has an extensive library of literature, including datasheets and manuals, which can be found at http://global.powerlogic.com/library/. If you would like to receive hard copies of any literature, please call 416-490-6546 or email sales@langford-assoc.com.
- I am having problems with my meter or software. Where can I find help?
- A good source for technical information is the Technical Knowledge Base on Powerlogic's website.
To speak with a technical support representative, you can
a) use the online submission form at http://global.powerlogic.com/support/form.aspx
b) emailpmo-tech-support@ca.schneider-electric.com or
c) call 866-466-7627. - I need to return my ION meter for repair. Who should I contact?
- Please do not hesitate to call us at 416-490-6546, or email sales@langford-assoc.com to have a RMA set up. Alternatively, if you have contacted technical support at Schneider Electirc, they will be able to assist you with an RMA.
- I have installed an ION 6200, but cannot program the meter. What is the next step?
- Please check that the option card for your meter has been installed, and is properly attached. If you continue to experience problems, please contact technical support or call us directly.
- What is the default Unit ID for my meter?
- The default unit id for is unique for different meter models. However there are 2 standard patterns:
1) The factory set Unit ID is based on the serial number of the meter, using the last four numbers before the dash. For example, if the serial number is PA-0009B263-01, the Unit ID is set in the factory to 9263. After a factory reset, the unit ID number will default to 100.
2) From the factory, for Com1 Unit id = 100, Com2 Unit id = 101, Com3 Unit id =102, and so on. For e.g.,
1) 3720 - follows rule 1
2) 8600 - follows rule 2. For Com1 Unit id = 100, Com2 = 101, Com4=103
3) 7650 - Rule 1 and 2
Com 1 Unit id = last four numbers of the serial number before the dash
com 2 unit id = 101
com 3 unit id = 102