User Conference

ION/PowerLogic User's Conference 2009

Product Support Centres:

2195 Keating Cross Rd.
Saanicton, BC V8M 2A5 Canada
Tel: 866-466-7627
Email: pmo-tech-support@ca.schneider-electric.com
Website: www.globalpowerlogic.com

---

Schneider Electric (formerly Power Measurement)

Power Quality

International Power Quality Standards & Related Organizations (.pdf)

Downloads

Measurement Canada RMICAN Sealing Sheets (.doc)

ION 8600
ION 7550/7650
ION 73x0
ION 6200

Part Number Guides (.pdf):

ION 8600
ION 7650/ ION 7550
ION 7350/ ION 7330/ ION 7300
ION 6200

ION Setup can be downloaded from the Schneider Electric website at http://www.global.powerlogic.com/products/meter_configuration_software/IONSetup/

ION Enterprise 5.6 Service Pack 2 can be downloaded at http://global.powerlogic.com/support/ION_Enterprise/service_packs/

Frequently Asked Questions

1. Where can I find literature/installation guides/technical notes for ION meters and software?
   Power Measurement has an extensive library of literature, including datasheets and manuals, which can be found at http://global.powerlogic.com/library/.
   If you would like to receive hard copies of any literature, please call 416-490-6546 or email sales@langford-assoc.com.

2. I am having problems with my meter or software. Where can I find help?
   A good source for technical informaiton is the Technical Knowledge Base on Powerlogic's website.
   To speak with a technical support representative, you can a) use the online submission form at http://global.powerlogic.com/support/form.aspx b) emailpmo-tech-support@ca.schneider-electric.com r c) call 866-466-7627.

3. I need to return my ION meter for repair. Who should I contact?
   Please do not hesitate to call us at 416-490-6546, or email sales@langford-assoc.com to have a RMA set up. Alternatively, if you have contacted technical support at Schneider Electirc, they will be able to assist you with an RMA.
   
   
4. I have installed an ION 6200, but cannot program the meter. What is the next step?
   Please check that the option card for your meter has been installed, and is properly attached. If you continue to experience problems, please contact technical support or call us directly.
   


5. What is the default Unit ID for my meter?

   The default unit id for is unique for different meter models. However there are 2 standard patterns:
   1) The factory set Unit ID is based on the serial number of the meter, using the last four numbers before the dash. For example, if the serial number is PA-0009B263-01, the Unit ID is set in the factory to 9263.

   After a factory reset, the unit ID number will default to 100.
   2) From te factory, for Com1 Unit id = 100, Com2 Unit id = 101, Com3 Unit id =102, and so on

   For e.g.,
   1) 3720 - follows rule 1
   2) 8600 - follows rule 2. For Com1 Unit id = 100, Com2 = 101, Com4=103
   3) 7650 - Rule 1 and 2
   Com 1 Unit id = last four numbers of the serial number before the dash
   com 2 unit id = 101
   com 3 unit id = 102